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We had a women’s retreat at a hotel in another state. We were given our final price, in writing, the day of the event. However when we checked out 2 days later they stated that we owed over $1,000 stating they made a mistake. Are we obligated to pay?
Asked on December 1, 2011 under General Practice, North Carolina
Answered 13 years ago | Contributor
If you were given a final price or firm quote, they need to honor it, unless and only to the extent that:
1) You had provided incorrect information, which could invalidate the quote;
2) The final number of guests and/or the activities they did, food purchased, etc. was different than what you had represented;
3) Similar to the above, you or your guests added charges (e.g. room service; some tour or trip through the hotel) over and above the items in the quote.
4) IF the line items in the original quote--e.g. the cost per room; the number of rooms; etc.--were all correct but they were simply totalled incorrectly, in that case, they may be able to adjust the cost for a mistake. So long as you were provided all the information necessary, in advance, to determine the correct price, they would not necessarily be bound to a typo or mathematical error.
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